I’m Connor Kaplan, a tech enthusiast who loves to tinker. 👋
As a solution provider working at the apex of new tech, I’m fascinated by how new technology influences user interactions with products. When approaching a new project, my aim is to make my buildouts as user friendly as possible.
Working with me means working with someone dedicated to finding the most creative answers to tech problems. I’m never content going with an established way of doing things when it’s possible to innovate.
Work experience
Help Desk
Suffield Academy August 2019- June 2022
A proactive and customer-focused professional with a passion for supporting the educational environment of a private boarding high school. Experienced in providing frontline technical assistance to students, faculty, and staff, resolving a wide range of IT issues promptly and effectively. Skilled in maintaining IT inventory, managing user accounts, and ensuring the smooth operation of technology systems crucial to the school's daily activities. Committed to delivering exceptional service and fostering a positive technology experience for all members of the school community.
Tier II Support / Systems Admin
Nutmeg Technologies / June 2022 - Present
A seasoned professional with a proven track record in Tier II technical support and systems administration, adept at providing advanced troubleshooting, incident management, and expert-level assistance to ensure optimal performance of IT systems. Proficient in diagnosing and resolving complex technical issues spanning networking, server administration, cloud services, and cybersecurity, with a strong focus on client satisfaction and continuous improvement. Collaborative by nature, excelling in cross-functional teamwork and mentorship to maintain seamless operations and drive innovation within the organization.